Shipping & Delivery Information

Order Processing

All orders, regardless of shipping method or delivery address, may require +1 business day to process and ship. Orders placed on a Friday, Saturday, or Sunday may not be processed and shipped until the following business day.

Please note, orders may experience longer processing times during peak season, such as limited promotions and holidays.

If your order contains one or more backordered or preordered item(s), all items in your order, including non-backorder/preorder items, may be held so they can ship together. This could potentially extend the processing and shipping time of your order.

Issue With Tracking Info

We're always happy to help, but we have access to the same tracking information as you. Please try to resolve issues with the carrier directly. If all else fails, please contact our support team directly for assistance.

Shipping, Delivery, and VAT & Duties

Orders may ship from UK, Chinese Mainland, or Hong Kong, depending on your location and/or stock availability.

Orders shipping to the countries/regions listed below are delivered with all duties and taxes prepaid. 

  • Australia
  • Canada
  • Europe
  • Indonesia
  • Japan
  • Malaysia
  • Mexico
  • Philippines
  • Singapore
  • South Korea
  • Taiwan
  • Thailand
  • United Arab Emirates
  • United Kingdom
  • United States

Orders shipped the countries/regions listed above may be subject to duties and taxes. The local customs office in your country may establish unique limits for duty-free packages. Please check your local customs website for more information.

Shipping fees for orders are calculated at checkout based on the weight of the items in your order and the exact delivery location.

SERVICE
DELIVERY
PRICE
STANDARD
7 - 12 Business Days
Calculated at Checkout
EXPRESS
5 - 7 Business Days
Calculated at Checkout

Shipping Restrictions

We ship worldwide but there are a few places we cannot currently ship to or have previously had a hard time shipping to.

APOs & Military Bases: If you are an active service member stationed at an APO we will try our very best to get your order to you, however, we are sometimes unable to support shipping to your location. If this is the case, we will offer a full refund.

Hotels & Temporary Addresses: We do not recommend, in any case, shipping your order to a hotel or temporary address as it is not guaranteed that the item(s) will arrive on time. The delivery time stated on the tracking is an estimate and can still be subject to unexpected delays.

Due to unreliable postal service, we cannot currently ship to:

  • Brazil
  • Russia
  • Greece
  • Turkey

Due to current FedEx restrictions, we cannot ship to:

  • Ukraine
  • Russia
  • Belarus